Keeping pace with the latest technology while operating within budget constraints is a top concern for rural providers nationwide. This continues to put rural health at a disadvantage, particularly when it comes to the revenue cycle but it’s not without hope. The right strategy and vendor partnership can help fill the gaps and improve the patient financial experience.

EMRs play a critical role in the revenue cycle: when optimized they can improve cash flow but when they aren’t money may be left on the table. In today’s ProHacks video, one of our top Revenue Cycle Consultants, Dawnell Buell, addresses the three most common areas for improvement she encounters with EMR systems and how optimizing your EMR can lower operational costs, improve productivity, and reinforce positive patient relationships.

Tax season is approaching, have you given your collection partner permission to settle account balances for less than the total owed? You should – and here’s why. Analysis results have proven when people are given a financial boost, they are able to better manage their financial situation.

Tax season is approaching, have you given your collection partner permission to settle account balances for less than the total owed? You should – and here’s why. Analysis results have proven when people are given a financial boost, they are able to better manage their financial situation.

As we enter a brand new year, we reflect on the previous one, its challenges, and all we’ve accomplished as an organization, and for the benefit of our clients and their customers. The last couple of years have been complicated for everyone. We are still in awe of how our staff and partners rose to meet the operational challenges brought upon by the pandemic— we seamlessly moved to a remote workforce without service interruption and quickly adapted our approach with consumers to ensure consideration for how they were being impacted by this “new normal.”

Recognizing that our rural provider partners face specific revenue cycle challenges, unique to each community, we put together a strategic program to address the challenges they face.  We call this our “Turnkey Solution” – a comprehensive package that offers all the elements needed for a superior patient collection experience, from early-out self-pay and collections services to modern engagement technologies, with the convenience of a one-vendor relationship.

COVID-19 disrupted state and local government revenue streams, and while federal relief provided temporary support, long-term recovery requires sustainable solutions. Learn how optimizing collections and improving cash flow can help stabilize finances moving forward.

Compassion is at the core of one of our most important company values: treating others with dignity and respect. From our New Deal philosophy to our efforts to improve the consumer experience with innovative technologies, we set ourselves apart from others in the industry by offering financial services focused on the consumer’s experience, not just their balances.

As governments paused collections during the pandemic, budget gaps widened. Discover how settlement strategies on aged accounts can help recover revenue quickly while maintaining positive community relationships.