WHITEPAPERS & Case Studies
Healthcare Clinic: Baptist Primary Care
As patient financial responsibility continues to grow, healthcare organizations need partners that prioritize both performance and patient experience. In this case study, learn how Baptist Primary Care partnered with Professional Credit to improve transparency, streamline communication, and create a more patient-friendly approach to account resolution through innovative technology and dedicated client support. Download our case study to learn more.
rural hospital: steele memorial medical center
As rural healthcare organizations navigate evolving financial pressures and patient payment expectations, flexible and accessible payment solutions are more important than ever. In this case study, discover how Steele Memorial Medical Center partnered with Professional Credit to enhance the patient financial experience, optimize revenue cycle processes, and increase patient payments through a comprehensive omnichannel payment strategy. Download the case study to learn more.
Rural Hospital: Southern COOS HOSPITAL
For rural hospitals with limited staff and growing administrative demands, efficient patient account management can be a significant challenge. In this case study, learn how Southern Coos Hospital partnered with Professional Credit to streamline pre-collection and collection efforts, improve staff efficiency, and achieve recovery rates well above industry averages, while still maintaining a patient-centered approach. Download the case study to learn more.
research in consumer financial decision-making
Consumer financial decisions are often shaped by emotion, timing, and the way choices are presented. In this experimental case study, explore how Professional Credit applied behavioral science research to reframe patient payment conversations, helping consumers make more informed financial decisions while improving collection performance. Download the case study to learn more.
Legal process for High-balance denials
Hard insurance denials can place significant strain on the revenue cycle, tying up critical reimbursement and burdening internal teams with complex appeals processes. In these mini case studies, see how Professional Credit helped healthcare organizations recover high-balance denied claims through strategic legal action, securing substantial revenue through settlements and arbitration. Download the case study to learn more.
Comparing traditional and digital payments
Digital payment options are transforming the way consumers manage financial obligations while helping organizations accelerate cash flow. In this research-based whitepaper, explore how online payment channels can improve recovery speed, strengthen payment plan performance, and enhance the overall consumer payment experience through data-driven analysis. Download the whitepaper to learn more.
The LINK BETWEEN COLLECTING COMPLETE CONSUMER DATA AND SIGNIFICANT INCREASES IN RECOVERY
Accurate consumer data plays a critical role in successful revenue recovery. In this research-based whitepaper, explore how data completeness, contact information, and collection strategies can significantly impact recovery performance, supported by statistical analysis and real-world findings from one million accounts. Download the whitepaper to learn more.
fdcPA’S REGULATION F: A SIMPLE OVERVIEW FOR COMPLIANCE
Navigating evolving debt collection regulations can be complex for healthcare organizations and revenue cycle teams. This resource provides a clear overview of FDCPA Regulation F, breaking down key compliance updates, communication requirements, and operational considerations that may impact your organization’s collections strategy. Download the guide to learn more.