ABOUT US
We understand that every account represents a real person. That is why our collection process is built on empathy, professionalism, and respect. By treating consumers with dignity and working to identify practical payment solutions whenever possible, we create better experiences for consumers while delivering strong results for our clients. That approach has helped Professional Credit remain 99.99% complaint free - that’s less than one consumer complaint for every 17,000 contacts.
As our organization has grown, so have the solutions we provide. Our company operates under a unified umbrella organization, Professional, which is made up of two distinct service divisions. In addition to Professional Credit, Professional includes Ensource, which specializes in mid-revenue cycle, extended business office, and early out. Together, the two divisions help organizations strengthen financial performance across the entire revenue cycle.
Professional Credit's roots stem back to 1933, when the company began as a collection agency in Eugene, Oregon. Over the past nine decades, the company has grown into a nationally licensed debt collection agency serving healthcare organizations and government entities across the United States, backed by more than 300 employees.
Today, Professional Credit partners with more than 950 healthcare organizations, government entities, financial institutions, and businesses nationwide. Our commitment to quality, client satisfaction, and continuous innovation has helped clients achieve recovery rates 5 to 10 percent above industry averages while earning recognition as an HFMA Peer Reviewed company since 2014 for meeting rigorous standards in healthcare financial services.
Our Locations
Professional Credit combines national reach with a strong local presence. Our Primary Operations Center is in Springfield, Oregon, with an additional Operations Center in West Chester, Pennsylvania.
In addition to our main offices, we maintain a large remote workforce across the United States. All services are performed onshore, ensuring clear communication, strong oversight, and full alignment with U.S. regulations and data security standards.
With hundreds of employees, we bring the scale and infrastructure needed to support clients nationwide while maintaining a personalized, responsive approach.
We are also committed to community-based hiring. Whenever possible, we reinvest in the same communities our clients serve by prioritizing hires in those regions. This approach not only supports local economies but also ensures our team members bring valuable insight and connection to the communities they serve.
Primary Operations Center in Springfield, Oregon
Location in West Chester, Pennsylvania
At Professional Credit, protecting sensitive data and maintaining the highest standards of compliance is central to everything we do. We operate within a strict regulatory framework to ensure the security of client and consumer information at every stage of the revenue cycle.
Our organization adheres to industry-leading standards and undergoes regular third-party audits to validate the effectiveness of our controls. From data handling and storage to communication and account management, every process is designed with security, accuracy, and accountability in mind.
We maintain compliance with key industry regulations and certifications, including:
security & compliance
PCI Level 1 Compliant: Highest level of compliance under the PCI DSS.
FDCPA Compliant: Federal standards for third-party debt collection practices.
HIPAA Compliant: Protection of patient health information and privacy.
TCPA Compliant: Responsible phone and text communications that follow consent, calling-hour, and Do-Not-Call requirements.
SSAE 18 Compliant: Independent validation of internal control effectiveness.
BBB Accreditation: Commitment to ethical business practices, transparency, and responsiveness to customer concerns.
In addition, our team is trained on evolving regulatory requirements and best practices, ensuring we remain aligned with both federal and state guidelines.
By combining advanced technology, rigorous oversight, and a culture of accountability, Professional Credit provides clients with confidence that their data is protected and their reputation is safeguarded.
Who we serve
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![Healthcare]()
Healthcare
Healthcare organizations need experienced collection partners who understand the unique challenges of patient financial responsibility. Professional Credit provides compassionate debt collection services for hospitals, health systems, and physician groups across the United States. Our patient-first approach, advanced technology, and proven recovery strategies help maximize recoveries while protecting patient relationships.
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![Government]()
Government
Government organizations need experienced collection partners they can trust. Professional Credit provides compliant debt collection services for cities, counties, state agencies, emergency medical service providers, utilities, courts, and other public sector organizations across the United States. Our technology, reporting, and citizen-first approach help maximize recoveries while supporting the unique needs of the public sector.
Our Core Values
At Professional Credit, each arrow of our icon represents a cornerstone of our values. Our commitment from day one has been centered on our people. A company built on a foundation of experts, with drive and passion for excellence, allows us to provide outstanding service for our clients and be sought after as a top RCM partner.
Built on Trust: We prove a reliable partner to our clients by providing long-term value, ensuring our own fiscal viability, and delivering consistent results.
Continuously Improving:
We will foster an environment of innovation, continuous improvement, training, and investment in our people and systems.
Service with Empathy: We will work with all clients and their customers in a respectful, amicable, and business-like manner, treating all people with dignity and respect.
Driven by Expertise: We bring deep knowledge to everything we do. As specialists in our industry, we stay curious, informed, and committed to delivering expert-driven solutions.
