OUR SERVICES

what we do

  • We use an empathetic approach to come up with a resolution plan for our consumers, contacting them via phone, email, text message, and physical letter.

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  • For accounts not resolved in primary placement, we apply advanced analytics and incorporate a robust monitoring program to determine when the account is collectible.

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  • When legal action becomes the most appropriate next step, you’ll gain a strong partner with our in-house legal team. We work closely with you to evaluate eligible accounts and pursue legal recovery while maintaining compliance and professionalism.

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  • Managing patient responsibility early in the revenue cycle is critical to preventing accounts from aging into bad debt. Through our Ensource division, we offer early out services that help resolve balances sooner, improve cash flow, and create a better patient financial experience.

    Acting as an extension of your team, Ensource combines digital tools with friendly, U.S. based agents to keep collections consistent and patient satisfaction high.

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Going the extra mile

Advanced Analytics & Continuous Improvement

Our behavioral science, data analytics, and speech analytics technologies help optimize consumer engagement and enhance performance.

Consumer-Focused Support

Dedicated support teams promptly address consumer questions, concerns, and disputes to ensure a positive experience.

Multilingual Communication

We provide bilingual support, multilingual resources, and translation services in over 230 languages to help consumers communicate in their preferred language.

Extensive Data & Skip-Tracing Resources

Access to a broad network of industry-leading data sources helps improve account accuracy and consumer outreach efforts.

Transparent Client Access

Clients have 24/7 secure access to call recordings and account activity through our online client portal.

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What sets us apart

  • 90+ Years

    Delivering consistent results in consumer debt collection

  • 950+ collection clients

    Trusted nationwide by healthcare organizations, government entities, and financial institutions

  • High Recovery Rates

    Above-average recovery rates help clients recover more while protecting their reputation

  • 99.999% Complaint Free

    A respectful, consumer-first approach that drives better outcomes

  • HFMA Peer Reviewed

    Recognized for meeting rigorous standards in healthcare financial services since 2014 (learn more)