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Robotic Process Automation in Revenue Recovery
Professional Credit’s mission to positively transform the account receivable industry improves the consumer and client experience through the application of cutting-edge technology and a focus on treating people with dignity and respect.
ProHacks: 4 Keys to Revenue Recovery
We’ve been in the industry a long time and have narrowed down 4 essentials that most impact recovery— regardless of industry or demographic.
Employee Retention
In today’s competitive job market, attracting and retaining talent requires more than just compensation. Learn how innovative pay structures, career growth opportunities, and employee-focused programs are helping organizations build stronger, more engaged teams.
Hunstein Summary
Learn how the Hunstein v. Preferred Collection case addressed third-party letter vendors and why the court’s dismissal represents an important win for the debt collection industry.
A Note from Jeff Johnson
Times continue to change and challenge even the healthiest businesses, but one constant remains the same. That constant is Professional Credit’s commitment to making the collection and recovery process on past due balances easier for consumers, easier for clients and a better value for all.
ProHacks: 3 Ways to Apply Empathy for a Better Consumer Experience
Did you know that consumer satisfaction and recovery rates are linked? Studies have shown that simply extending empathy has the power to nearly double collection rates. Join Professional’s Vice President of Sales, Lisa Kirk, for the 3 ways to apply empathy for a better consumer experience.
Client Tools Online Portal
Professional offers unique technological advantages by providing convenient access and full transparency to account activities and account management. Clients can listen to recordings of any consumer call thanks to speech analytics integration. We provide a thorough review of our performance through customizable reporting features. Additionally, we offer continuous collaboration and support with a dedicated Client Success team.
ProHacks: 6 elements of a positive patient experience
Did you know patient satisfaction can drop up to 30% during the billing cycle? Considering the impact of the patient experience on patient loyalty, the financial experience is increasingly important. Join Strategic Sales Executive, Ken Sundberg, for the 6 elements needed for a positive patient financial experience.
Your Reg F Resource
The CFPB’s edits to the FDCPA’s Regulation F were a game-changer, and for those who were unprepared, it has impacted their client’s revenue. Compliance with these changes doesn’t have to be intimidating. Professional Credit is an industry resource for Reg F for a reason, and we’re here to give you the play-by-play.