debt collection agency
Nationally licensed across all 50 states, we help clients recover more while delivering a respectful, consumer-first experience.
Your End-To-End Revenue Cycle Partner
Professional Credit is a nationally licensed debt collection agency that has delivered above-industry-average recovery rates for our clients since 1933. Our focus is to partner with healthcare providers and government entities across the country to recover revenue while maintaining a respectful, consumer-first approach.
We recognize that every account represents a real person. That is why our process is built on empathy and solutions that help consumers get out of debt and take back control of their finances.
Backed by over 300 employees and more than 90 years of industry expertise, we combine proven strategies with advanced technology to drive performance while protecting our clients’ reputations.
As part of Professional, your end-to-end revenue cycle partner, we play a critical role in restoring financial integrity across the revenue cycle.
who we are
What We Do
-
Primary Debt Collection Services
We help organizations recover outstanding consumer balances through a respectful, consumer-first approach. Our primary debt collection services use a variety of communication methods to connect with consumers and resolve accounts efficiently while protecting the consumer experience.
-
Secondary Debt Collection Services
When accounts remain unresolved, our secondary debt collection services use advanced analytics and ongoing monitoring to determine when an account is most likely to be collectible. This allows us to re-engage consumers at the right time and recover revenue that might otherwise be lost.
-
Legal Collection Services
When additional action is needed, our legal collection services provide a strong and compliant path forward. Our in-house legal team works closely with your organization to evaluate accounts, explore appropriate legal options, and determine which accounts are best suited for legal proceedings.
-
Early Out Services
Managing consumer responsibility accounts is one of the most complex parts of the revenue cycle. Through our Ensource division, we offer early out services that act as an extension of your team, handling self-pay outreach, payment plans, and insurance follow-up through a variety of communication methods.
ProveN results you can trust
90+
Years
Delivering consistent results in consumer debt collection since 1933
950+
collection clients
Trusted nationwide by healthcare organizations, government entities, and financial institutions
high recovery rates
5-10% above industry averages, helping clients recover more while protecting their reputation
99.999% Complaint Free
Just 1 complaint per 19,000 contacts, driven by a respectful, consumer-first approach
HFMA Peer revieweD
Recognized for meeting rigorous standards in healthcare financial services since 2014 (learn more)
Latest News & Upcoming Events
-
Professional Credit has been named one of the best places to work in collections
Professional Credit is proud to announce it was recently selected as one of the 2026 Best Places to Work in Collections, brought to you by ACA International and Best Companies Group.
Thanks you to our incredible team for helping make Professional Credit a great place to work!
-
Professional is exhibiting at the AZ HFMA "Choose Impact" 2026 Fall Conference
Are you attending? Stop by our table and enter for a chance to win a Bose portable Bluetooth speaker!
Date: September 17-18, 2026
Location: Scottsdale, AZ
-
Latest blog post: New York City's SHIELD Rule Raises the Bar for Consumer Protection in Debt Collection
The debt collection industry is entering a new era of consumer protection as New York City prepares to implement the Stopping Harassment and Intimidation and Ensuring Lawful Debt (SHIELD) Collection Rule. Effective September 1, 2026, the rule introduces…
LET’S KEEP IN TOUCH
Join our subscriber list to receive email updates about new webinars and other free resources.